Last updated: September 2026
This Privacy Policy explains how The Master Packers & Movers ("we", "us", "our"), a packers and movers company based at Amrapali Chauraha, Liberty Colony Park, Sarvodaya Nagar, Indira Nagar, Lucknow, Uttar Pradesh 226016, collects, uses and protects the personal information you share with us through the website themasterpackers.com, by phone, WhatsApp, email or in person. By using our website or services, you agree to the practices described here.
1. Information We Collect
Information you give us: when you request a quote, submit a review, call us or book a move, we may collect your name, mobile number, email address, current and new addresses, moving date, details of the goods to be moved, vehicle details, and any other information you choose to share. For vehicle transport, we may collect copies of your RC, insurance and ID proof as required for transit documentation.
Information collected automatically: like most websites, our server may record basic technical data such as your IP address, browser type, device type, pages visited and the date and time of your visit. If we use analytics tools, they may use cookies to understand how visitors use the site.
2. How We Use Your Information
- To respond to your enquiry and prepare a moving quotation.
- To schedule surveys, pack, transport, store and deliver your goods.
- To prepare invoices, lorry receipts, inventory lists and insurance documents.
- To send you updates about your move by phone, SMS, WhatsApp or email.
- To publish your review on our website, if you submit one and consent to it.
- To improve our website, services and customer support.
- To comply with legal, tax and regulatory requirements.
3. Legal Basis and Consent
We process your personal data with your consent, to perform the service you have requested, and to comply with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, to the extent applicable. You may withdraw your consent at any time by contacting us, though this may affect our ability to provide the service.
4. Sharing Your Information
We do not sell or rent your personal information. We share it only when needed to deliver your service, for example with our drivers and crew, transport partners on your route, insurance companies when you choose transit insurance, and payment processors. We may also disclose information if required by law, a court order or a government authority.
5. Cookies
Our website may use small files called cookies to remember your preferences (such as whether you have already seen the enquiry pop-up) and to measure site traffic. You can block or delete cookies through your browser settings. Some features may not work properly without them.
6. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. Our website is served over HTTPS. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We keep your personal information only as long as needed for the purposes described in this policy, including legal, accounting and tax requirements. Enquiries that do not lead to a booking are usually deleted within 12 months.
8. Your Rights
You may request access to the personal data we hold about you, ask us to correct inaccurate data, ask us to delete your data where we are not legally required to keep it, and withdraw consent for marketing messages. To exercise these rights, email info@themasterpackers.com or call +91 8881806776.
9. Marketing Communication
We may occasionally send you service-related messages or offers. You can opt out of promotional messages at any time by replying "STOP" on WhatsApp or SMS, or by emailing us. Service messages about an active booking will still be sent.
10. Third-Party Links
Our website may contain links to third-party sites such as Google Maps and WhatsApp. We are not responsible for the privacy practices of those sites and encourage you to read their policies.
11. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has shared data with us, please contact us and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date. Please review it periodically.
13. Contact Us
For any questions or concerns about this Privacy Policy or your personal data, please contact our
grievance officer:
The Master Packers & Movers
Amrapali Chauraha, Liberty Colony Park,
Sarvodaya Nagar, Indira Nagar, Lucknow, Uttar Pradesh 226016
Phone: +91 8881806776
Email: info@themasterpackers.com